Terms of sale

Effective 2 August 2026

These terms apply when you buy from Little Hands Studio. Please read them before you order.

1. Who we are

Little Hands Studio
Hulhumalé, Maldives
wxiu616@gmail.com · Viber +960 7600190

In these terms, “we”, “us” and “our” mean Little Hands Studio. “You” means the person placing the order.

2. These terms

These terms, together with our Returns policy, Privacy notice and Handprints terms, form the whole agreement between us in relation to your order. They replace anything said or written between us before you ordered.

If any part of these terms is found to be unenforceable, the rest continues to apply.

3. Placing an order

When you place an order you are making an offer to buy from us. A contract between us is formed only when we notify you that your order has been dispatched. Our acknowledgement of your order is not acceptance of it.

We may decline any order. If we do, we will tell you and refund in full anything you have paid. We may decline an order where:

(a) the goods are unavailable;
(b) the price or description was wrong;
(c) we cannot deliver to the address given;
(d) we are not satisfied the order is genuine; or
(e) you owe us money on an earlier order.

4. Paying

Until our online payment system is live, you complete your order on this website and we then arrange payment with you directly by Viber. Your order confirmation shows how long we hold the goods for you. If we have not received payment by then, your order is cancelled and the goods return to sale. You are free to order again.

We may extend that period if you ask us to.

Once online payment is available, payment is taken at checkout and this clause no longer applies to new orders.

5. Prices

Prices are in Maldivian Rufiyaa and exclude GST. We add GST at the current rate at checkout, and delivery is charged separately. You see the full amount payable, including GST and delivery, before you confirm your order.

If a price shown is obviously wrong, we are not obliged to sell at that price. We will contact you before dispatch and you may confirm the order at the correct price or cancel it for a full refund.

The price that applies is the price shown when you placed your order, even if it changes afterwards.

6. Delivery

We deliver within the Republic of Maldives. Delivery charges and expected dates are shown before you pay and are set out on our Delivery page.

Delivery dates are estimates. They are based on the time within which nine deliveries in ten to that destination actually arrive. They are not guarantees, and they exclude days on which we do not dispatch.

Delivery to an island by boat or ferry. Where you ask us to send goods to an island, we deliver the goods to the vessel you nominate at Malé. You must give us the name of the vessel and a contact number for its captain or crew. We deliver to the vessel; onward carriage to the island and collection there are arranged by you.

Risk passes to you when we hand the goods to you, to a person you have nominated to receive them, or to a vessel you have nominated. Where we deliver to your address, risk passes on delivery to that address.

We are not responsible for delay caused by weather, sea conditions, ferry or flight cancellation, or any other event outside our reasonable control. We will tell you if your order is delayed.

If nobody is available to receive a delivery, we will contact you on the number you gave us to arrange another attempt.

7. Returns, exchanges and faulty goods

Your rights are set out in full in our Returns policy, which forms part of these terms.

In summary: we do not accept returns because you have changed your mind; we will exchange clothing for a different size within the period stated in that policy; and if goods are faulty, damaged, or not what you ordered, we will replace them or refund you in full.

Nothing in these terms affects your rights under the Consumer Protection Act (Law No. 12/2020) or any other law that applies to you.

8. Products for children

Age guidance shown on our children’s products is a safety rating, not a difficulty rating. Please do not give a product to a child younger than the age shown.

Where a product carries a small-parts or other safety warning, that warning forms part of the product description.

If you believe a product we have sold is unsafe, stop using it and tell us immediately. We will take it back and refund you in full, and we will investigate the batch.

9. Your account

You are responsible for keeping your account details secure and for activity on your account. Tell us promptly if you believe someone else has access to it.

We may suspend or close an account where we reasonably believe it is being used dishonestly, to obtain rewards it is not entitled to, or in a way that harms us or another customer. We will tell you if we do, and why, and we will refund anything properly owed to you.

10. Handprints

Our rewards programme is governed by the Handprints terms, which form part of these terms.

11. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might happen when the contract was formed.

We do not exclude or limit our responsibility in any way where it would be unlawful to do so. This includes responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products, and for any right you have under the Consumer Protection Act (Law No. 12/2020) that cannot be excluded.

Subject to the paragraph above, our total responsibility to you in connection with any order is limited to the amount you paid for that order.

We are not responsible for business losses. We supply goods for private and domestic use, and if you use them for any commercial purpose we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

12. Events outside our control

We are not responsible for failing to perform, or for delay in performing, any obligation under these terms where the cause is outside our reasonable control. This includes severe weather, sea conditions, failure of ferry or air services, industrial action, failure of public telecommunications or payment networks, government action, and epidemic.

If such an event affects your order we will contact you as soon as we can. If the delay is substantial, you may cancel and we will refund you in full for anything not delivered.

13. Our content

The photographs, text, designs and marks on this website belong to us or are used by us with permission. You may use them for your own personal, non-commercial purposes. You may not copy, reproduce or use them commercially without our written consent.

14. Changes to these terms

We may change these terms. The terms that apply to your order are the terms in force at the time you placed it. Changes are published on this page with a new effective date.

15. Complaints

If something has gone wrong, please tell us first — wxiu616@gmail.com or Viber +960 7600190. We will acknowledge your complaint within two working days and aim to resolve it within fourteen days.

If we cannot resolve it between us, you may refer the matter to the Consumer Ombudsman appointed under the Consumer Protection Act (Law No. 12/2020). Complaints to the Ombudsman must be made within six months of the matter complained of.

16. Law and jurisdiction

These terms and any dispute arising out of them are governed by the law of the Republic of Maldives. The courts of the Republic of Maldives have jurisdiction.

17. Contact

wxiu616@gmail.com · Viber +960 7600190
Hulhumalé, Maldives