Legal
Returns policy
Effective 2 August 2026
This policy forms part of our Terms of sale.
1. Changing your mind
We do not accept returns simply because you have changed your mind.
Our items are bought in small quantities and often cannot be replaced once returned. Please check the size guidance on the product page, and message us before you order if you are unsure — we would much rather help you choose than have you receive something that is not right.
This clause does not apply to the exchanges described in clause 2, and it does not affect your rights where goods are faulty, damaged or not as described.
2. Exchanging clothing for a different size
If a garment does not fit, you may exchange it for a different size of the same item within 7 days of delivery, subject to that size being available.
To qualify, the item must be:
(a) unworn and unwashed;
(b) with all tags still attached; and
(c) in its original packaging.
We will hold the replacement size for you from the moment you ask for the exchange, so that it does not sell out while your parcel is in transit.
You pay the cost of returning the item to us. We pay the cost of sending the replacement.
If the size you want is unavailable, we will offer you store credit for the amount you paid for that item.
Exchanges are available once per item.
3. Faulty, damaged or incorrect goods
If goods arrive faulty, damaged, or are not what you ordered, we will replace them or refund you in full, including any delivery charge you paid, and we pay the cost of returning them.
Please tell us as soon as you notice, and send us a photograph if you can. Do not return the goods before contacting us — we will tell you the quickest way to resolve it.
Where a fault appears later in the ordinary use of the goods, tell us and we will deal with it in accordance with the Consumer Protection Act (Law No. 12/2020).
4. Unsafe products
If a product for children is unsafe, stop using it immediately and contact us. We will refund you in full, arrange collection at our cost, and investigate the batch. Nothing in this policy limits your rights in respect of unsafe goods.
5. Items we cannot take back
We cannot accept the return or exchange of:
(a) pierced jewellery, including earrings, for reasons of hygiene;
(b) craft kits and activity sets whose packaging has been opened;
(c) gift cards;
(d) items made or adjusted to your specification; and
(e) any item that has been worn, washed, damaged after delivery, or is returned without its tags.
None of these exclusions applies where the goods are faulty, damaged in transit, unsafe, or not what you ordered.
6. Gifts
If you received an item as a gift, you may arrange an exchange yourself. You do not need an account and you do not need the person who bought it. You will need the order number, which is on the slip in your parcel, and your name or telephone number.
Where an exchange is not possible we will offer you store credit. A refund of money is made to the person who paid.
We will not tell the buyer that you exchanged a size.
7. How to return something
- Contact us on Viber +960 7600190, or start the request under Orders in your account.
- Tell us the order number, the item, and what is wrong.
- We will confirm the return address and how to send it.
- Send the item back to us within seven days of us confirming, keeping proof of postage.
Please do not send anything back before contacting us. We cannot process a return we are not expecting.
8. Refunds
Where a refund is due, we refund within 7 days of receiving the goods and confirming their condition.
We refund by the method you used to pay. Where you paid by bank transfer, cash on delivery, or by arrangement with us directly, we will refund by bank transfer to an account you nominate, or by store credit if you prefer. We tell you this at checkout, before you order.
Where goods are faulty, damaged or incorrect, we also refund the delivery charge you paid. Where goods are exchanged under clause 2, delivery charges are not refunded.
9. Handprints
Handprints collected on a returned item are reversed. Where an item is exchanged rather than returned, your Handprints are unaffected. See the Handprints terms.
10. Your legal rights
Nothing in this policy affects your rights under the Consumer Protection Act (Law No. 12/2020) or any other law that applies to you. The remedies described above are in addition to those rights, not instead of them.
If we cannot resolve a complaint between us, you may refer the matter to the Consumer Ombudsman appointed under that Act, within six months of the matter complained of.
11. Contact
wxiu616@gmail.com · Viber +960 7600190