Returns and exchanges

We are a small shop and we buy in small quantities, so here is exactly where we stand.

Changed your mind?

We cannot take something back just because you changed your mind. Most of our pieces arrive in ones and twos, and once they have been out and back we often cannot sell them again.

So please ask us first. Tell us the age, or the measurements, and which item you are looking at, and we will tell you honestly what we would order. We would much rather spend five minutes helping you choose.

Viber: +960 7600190

Wrong size? We will swap it

If a garment does not fit, you can exchange it for a different size within 7 days.

It needs to be unworn, unwashed, with tags on and in its packaging.

Start it under Orders in your account, or message us. We set the replacement size aside the moment you ask, so it does not sell out while your parcel is coming back to us.

You pay to send it back. We pay to send the new one out.

If the size you wanted has gone, we will give you store credit for what you paid.

Something faulty, damaged or wrong?

That is entirely on us. Message us with a photo and we will replace it or refund you in full, including the delivery you paid. We cover the cost of getting it back to us.

Please talk to us before sending anything back — we will tell you the quickest way to sort it.

If a fault appears later on, tell us. Your rights under the Consumer Protection Act still apply and nothing on this page changes them.

What we cannot take back

• Pierced earrings and other pierced jewellery, for hygiene
• Craft kits once the packaging is opened
• Gift cards
• Anything worn, washed, or without its tags

None of this applies if the item is faulty, damaged, unsafe or not what you ordered.

If something is unsafe

Stop using it and tell us straight away. We will refund you in full, collect it at our cost, and check the rest of that batch. See Product safety.

Were you given it as a gift?

You can arrange an exchange yourself. You do not need an account, and you do not need the person who bought it.

You will need the order number — it is on the slip in your parcel — and your name or phone number.

If we cannot swap it, we will give you store credit. A refund of the money has to go back to whoever paid, so we would arrange that with them.

We will not tell them you swapped a size. That is between you and us.

How to return something

1. Message us on Viber +960 7600190, or go to Orders in your account
2. Tell us the order number, which item, and what is wrong
3. We will confirm where to send it
4. Post it back within seven days, and keep your proof of postage

Please do not post anything back before talking to us. We cannot process a parcel we are not expecting.

Getting your money back

Once we have it and have checked it, we refund within 7 days.

Refunds go back the way you paid. If you paid by bank transfer or arranged payment with us directly, we cannot reverse that automatically — we will transfer it back to an account you give us, or give you store credit, whichever you prefer. We tell you this at checkout, before you order.

Handprints

Handprints collected on a returned item come off your balance. Swap a size and they are unaffected. See the Handprints terms.

Still stuck?

Viber +960 7600190 · wxiu616@gmail.com

If we cannot sort something out between us, you can take it to the Consumer Ombudsman, within six months.